SwapMyMood App Privacy Policy
Introduction
Shepherd Center, Inc. (“Shepherd,” “we,” or “us”) cares about protecting your privacy and maintaining the security and privacy of personal information. This notice (this “Privacy Policy”) describes: (i) what information we collect about people who use the SwapMyMood App (“you” or “user”), (ii) how we collect such information, (iii) how we use such information, (iv) with whom we may share such information, and (v) what choices you have regarding information we collect from you. This Privacy Policy applies to information that we collect through the SwapMyMood application, or other services that otherwise link to or reference this Privacy Policy (the “App”). We encourage you to become familiar with the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions for the App. By accessing and using the App, you acknowledge and agree that you have read and understand this Privacy Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) regarding the App that are described in this Privacy Policy.
Information We Collect
Certain aspects of the App may allow or require you to submit information related to problem-solving and emotion regulation, or your general well-being.
To use the App you must create a user account which includes your email address and a user-generated password and any data on problem solving and emotion regulation you may submit in the App. Shepherd Center does not require users to provide their name, diagnosis, or other direct identifiers beyond this account information. Account registration information is collected solely for account access and security purposes and is not used for clinical or treatment functions. This account information is used to allow you to recover your user ID and password in order to access the information on problem solving and emotion regulation previously submitted. This also allows you to access your account from any device you choose. Account login credentials also help to protect privacy as only you will be able to control those credentials.
As with many other Web sites, the Web servers used to operate the App may automatically collect some information about registered users of the App. The data collected by our Web servers includes “clickstream” data, such as the domain name of your Internet service provider, the Internet protocol (“IP”) address assigned to the device by which you are connected to the Internet, the name and version of your Web browser, your device’s operating system and platform, the amount of time you spend on the App, pages viewed on the App, information that you search for on the App, and other relevant statistics regarding your use of the App. In some cases, this information may possibly personally identify you, or we may combine this information with other sources of information so as to personally identify you. However, we collect and use this information only for our internal business purposes, such as facilitating App operation and system administration, performing problem diagnosis and resolution for the App, monitoring and analyzing traffic and usage patterns, generating aggregated statistical or demographic information that is not personally identifiable, and improving content and content delivery with regard to the App.
Many Web sites use “cookies” (small files stored on the hard drive of your computer) to help track and customize your access to and use of such sites. Cookies store and retain information (for example, a unique numeric code for each visitor) that helps recognize a particular registered user when he or she returns to a Web site following a previous visit and allows us to better tailor such site to individual registered users’ needs. Your use of the App may also provide us with similar capabilities and information using similar data collection tools or mobile device identifiers. Most popular Internet browsers have options that allow you to configure the browser so as not to accept cookies. Similarly, most mobile devices also offer settings to reject mobile device identifiers. However, setting your browser to reject cookies, or your mobile device to reject mobile device identifiers may, in certain instances, limit the range of features accessible to you on the App and prevent you from taking full advantage of the materials, products, and services that we make available. We do not store unencrypted personally or individually identifiable information in cookies or other mobile device identifiers.
Similarly, while entering certain data into your profile in the App may be optional, not entering certain data into the Apps, or agreeing to certain functionality may prevent you from taking full advantage of the capabilities of the App.
How We Use Information We Collect
We have created this App as an aid to problem-solving and emotion regulation. We may use the information that you submit to us through use of the App for research related to this general purpose. We also use de-identified information that you submit to us through use of the App or that we collect in your use of the App, as necessary to realize or fulfill the intended purpose and functionality of the App and to assist with future development of similar apps for people with cognitive, behavioral and physical disabilities.
We may use de-identified data to perform research on App-supported problem-solving and emotion regulation. We may also create reports based on aggregated and de-identified data. These research projects and reports will not contain your personally identifying information. The App is not intended to serve as a medical record, and information entered into the App is not automatically incorporated into the medical records of Shepherd Center or another health care provider. Information entered into and stored within the App is therefore not treated as protected health information under the Health Insurance Portability and Accountability Act (HIPAA) while it remains within the App. However, once a user elects to share information with a healthcare provider or other third party, that recipient’s handling of the information may be governed by HIPAA or other applicable laws, depending on the recipient’s role and relationship with the user. Use of the App is voluntary and not required as part of Shepherd Center treatment. Shepherd Center providers do not have the ability to view or access information entered into the App, unless a user chooses to share information about themselves as explained in the User-Directed Sharing of Information section below.
If data are used in separate Shepherd Center research projects, those activities are conducted under protocols approved by our Institutional Review Board (IRB), and information will then be handled in accordance with the applicable research protections.
We may use the information that we collect through the App to analyze and improve the content, features, materials, and opportunities that we make available and to evaluate your needs and preferences. We may also use information we collect for research related to stress management, and for other legitimate and lawful business purposes.
Shepherd Center retains App data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
User Directed Sharing of Information
The App allows users to voluntarily share certain App data with another person of their choosing. Any such sharing is initiated and controlled by the user and the recipient’s access is limited to the information the user elects to share. Specifically, users may choose to:
Email certain App-generated reports from within the App to a recipient they designate. Please note, however, that:
Sharing information via email may pose privacy and security risks.
Email transmissions may not be secure or encrypted at all times.
Users are responsible for choosing recipients and communication methods.
Invite another individual to view selected information through a shared dashboard. Please note that invitees:
Must create their own account.
Can only see specific items designated for sharing.
Cannot alter, add to, or use the user’s account.
All such sharing occurs only at the user’s direction and we do not:
Initiate sharing,
Select recipients, or
Routinely monitor content.
With Whom Do We Share Information We Collect?
We will not share user information except as directed by the user, as described above, or as required by law.
As we continue to grow and develop our business, it is possible that our organizational structure may change, that we might merge or otherwise combine with another company, or that we, or portions of our business, might be acquired by another company. In any such transactions, customer information generally is, will most probably be, and should be expected to be, one of the transferred business assets; however, we will work to ensure that customer information is protected in accordance with this Privacy Policy and applicable laws.
What Choices Do You Have?
As noted above, the App allows you to determine which data are collected and stored in your profile. You choose and control how you use the App, for example, by choosing whether to complete a SWAPS problem-solving session. In all of these actions, you should be aware of the information that you are sharing and with whom it will be shared, as described in this Privacy Policy.
Features of the App may allow you to either opt-in or opt-out of certain capabilities or functionality, such as weekly notifications to use the App. Many of your choices about whether to opt-in or opt-out of any particular capabilities or functionality of the App are handled immediately and automatically within the App and may be changed from the “Settings” function of your device.
You may also cancel or withdraw your registration as a user of the App, at any time, and thereafter no longer be able to, as applicable, interact and share information as a user on the App. However, in such a case, we may continue to, as described in this Privacy Policy, use and share information that you previously provided to us. Data that you provided or submitted prior to cancelling your registration as a user of the App will continue to be available to us, as described in this Privacy Policy, after your registration has been cancelled.
How Do We Protect Information Collected About You?
We use industry standard, commercially reasonable measures and technology to secure and protect information stored on or transmitted through, the App. However, no security measures are impenetrable, and we cannot and do not guarantee that our systems, or that any such transmissions or information, will be totally secure. You agree to notify us immediately of any breach of security of the App or this Privacy Policy of which you become aware.
Data Retention and Deletion
User account information and App usage data are retained indefinitely unless a deletion request is received. Users may request deletion of their account and associated personal data by contacting us at: https://www.swapmymood.org/contact. To request account data deletion, please include the email address associated with your account and indicate that you are requesting data deletion. We will review and process deletion requests in accordance with applicable laws and institutional requirements. Certain data may be retained if required for legal, research integrity, or compliance purposes. If an account is not deleted, App data may be retained to support ongoing research, App quality improvement, and App functionality, subject to reasonable safeguards and applicable law.
Linked Sites
For your convenience, some hyperlinks to other Web sites not under our control may be made available through the App. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of those linked sites or of any companies that we do not control, companies that do not control us, or companies with which we are under common control. We encourage you to seek out and read the privacy policy of each Web site that you visit and each mobile application that you use. In addition, if you submit information to or through, or otherwise initiate a transaction on a Web site that our App links to, even if you reached that site through our App, the information that you submit on that linked site becomes subject to the privacy practices of the operator of that site. You should read that site’s privacy policies to understand how personal information that is collected on that site is used and protected.
Changes to this Privacy Policy
From time to time, we may change our privacy practices and this Privacy Policy because of changes in the App, changes in our business or services, changes in relevant and applicable legal or regulatory requirements, or because of efforts to better serve the needs of our customers and business partners. In the event of any changes to our privacy practices, a revised version of this Privacy Policy will be made available through the App and such changes will become effective upon the posting or making available of the revised version of this Privacy Policy, unless otherwise indicated therein. Your continued use of the App after a revised version of this Privacy Policy is posted or made available signifies your acceptance of the revised policy.
How to Contact Us
If you have any questions or comments concerning this Privacy Policy, our privacy practices, or any other questions about us, the App, or our products and services, please contact us at:
Attention: Tracey Wallace
Shepherd Center, Atlanta, Georgia, USA
Email: tracey.wallace@shepherd.org
Last updated on May 18, 2026